The Complaint if any, directly received by corporate office from the customer, will be attended in consultation with the concerned person. Similarly, the complaint(s) if any, received other than through Complaint Register, shall be recorded in the Complaint Register and redressed in consultation with Corporate Office.
MHF will make available facilities at its office for the customers to lodge and/or submit their complaints or grievances, if any. Alternatively, customers can contact us at 044 45138866 or email us at firstname.lastname@example.org or write to us at:
Grievance Redressal Officer:
Smt. Dhara Pathak
Mamta Housing Finance Company Private Limited
HTC Towers, No.41, GST Road,
Guindy, Chennai 600032.
Phone – (044) 45138866
In case the response is unsatisfactory or the response is not received from the company within reasonable time (6 weeks) or the customer is dissatisfied with the response received, the Customer may also approach the Complaint Redressal Cell of National Housing Bank by lodging a complaint in online mode at https://grids.nhbonline.org.in or in offline mode by writing to Complaint Redressal Cell, Department of Regulation and Supervision.
National Housing Bank
Department of Regulation and Supervision
(Complaint Redressal Cell)
4th Floor, Core 5-A, India Habitat Centre
Lodhi Road, New Delhi – 110003